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What is the CARE Team?

While interacting with students across the University, faculty and staff may be confronted with situations in which a student is displaying concerning behavior. The CARE team is designed to assist them.

Concordia University's CARE team exists to promote and maintain safety and health by identifying and assisting struggling students become more connected to services, some of which may include mental health care and/or safety intervention.

The CARE team meets regularly to serve several functions for the campus:

  • Act in a proactive manner to assist students,
  • Maintain confidentiality and handle all matters discreetly,
  • Connect students with needed resources, and
  • Recommend interventions or action as appropriate.

For general questions, please email:

All CARE Team referrals will be sent to the Dean of Students, Chair of the CARE Team to assess.

The CARE team is composed of representatives from different areas of the campus community. Additional members from the campus and community will be included in meetings of the CARE team as necessary.

The CARE team process does not replace faculty classroom management, disciplinary processes, and/or public safety responses to incidents.

How to make a CARE Referral?

A CARE referral can be made through the following link. Submit an online CARE form.

By making a referral through this link the CARE team is immediately notified of a concern. The team is able to make an assessment about the situation and begin to assist the student.

What to Report?

In general, any behavior that disrupts the learning environment of the University or causes concern for a student's well-being should be reported. Students who qualify for a CARE team referral are usually displaying one or more of the following behaviors:

  • Personal safety concerns: self-injurious behaviors/suicidal ideation/talk or attempt, depression, excessive crying, fatigue, change in appetite, disturbed or excessive sleeping, change in hygiene, negative thinking along themes of hopelessness and helplessness

  • Personal distress: Behaviors may include: grade problems, excessive absences, marked change in previous level of performance, significant relational/social isolation/withdrawal, not leaving residence for sustained periods, anxiety, pacing, muscle tension, sweating, impaired thinking: worrying, ruminating, easily distracted

  • Erratic, disruptive or disturbing behavior: (including online activities) that is a disruption to other students, faculty, staff or the community. Behaviors may include: threats of a weapon on campus, campus safety being compromised, acting out, emotional outburst, loss of rationality, venting, screaming, swearing, high energy output, intimidation (verbal or nonverbal threatening)

  • Alcohol and drug violations that necessitate a hospital transport or dramatic increase in alcohol or drug use.

Referral Process

  1. Submit an online form
    • Report is immediately sent to Dean of Students.
  2. Once the form is received by the CARE team, the committee will determine the appropriate action for each individual and will identify the staff or faculty member who will be responsible for follow-up. The reporter may be contacted for further information prior to any action.
  3. Potential outcomes:
    • No formal action / further observation
    • Informal action (Residence hall staff checks in with student, etc.)
    • Refer student to existing on-campus support resources
    • Refer student to appropriate community resources
    • Make other recommendations consistent with college policies and procedures