Help Desk FAQs

Questions

Answers

What is PIN, Username, Gnumber?
 
 
Network Account
A network account is a user name (usually, but not always, your first initial and last name), and a password. Your user name is also the first part of your E-mail address, such as jdoe@mail2.cu-portland.edu . New students must go to the MyProfile site and activate their account. You can also look up and reset your password if you forget it at the MyProfile site. Faculty and staff accounts are automatically created using the standard username (first initial of first name and full last name—Daffy Duck = dduck) and a standard password (Faculty can call the CU Helpdesk for more info (503) 493-6300).
My.CU Site (Banner)
The My.CU Site is a web site which is an interface to the university administrative system. The My.CU site has different purposes for different types of users. For students, My.CU is primarily used for reviewing billing account information, class schedules, printing unofficial transcripts, and registering for courses. It is accessible through a link on the Intranet home page (http://intranet.cu-portland.edu/) , and will be linked from other places in the future. For faculty, my.CU is primarily used for reviewing course rosters and inputting final semester grades (mid term grades are not input using my.CU).
My.CU ID (User ID)
A my.CU ID (also known as a Banner number, Banner ID number or 'G' number) is your unique identification number used by Concordia University Portland. It will start with the letter, "G" and be followed by 8 digits. It can usually be found on transcripts, student receipts (for students) and/or teaching contracts (for faculty) and is also printed on your CU ID card. You will use your my.CU ID along with a PIN to access your grades, class schedules, registering for classes, view and order transcripts (for students) and/or review class rosters, course schedules and inputting final grades (for faculty) on my.CU Site.
PIN
PIN is short for Personal Identification Number and is provided to new and existing users for use in accessing my.CU Site. If you need your PIN you can now retrieve it from Concordia Intranet home page (http://intranet.cu-portland.edu/) Just click the Look Up MyCU PIN link beside your login name in the upper blue bar of the page.
Registration (Alternate, Advisor) PIN
The "Registration PIN" is a new access PIN that was recently instated to ensure contact between students and advisors. If you are a student who needs to add or drop a class, you must contact your Advisor and they will give you the Registration (Alternate, Advisor) PIN. This Registration (Alternate) PIN is only necessary if you are prompted for it when adding and dropping classes. You will enter this PIN only when prompted and after you use your MY.CU PIN to initially login.

Summary:

  • MyProfile site = The site where you create your network account and look up forgotten passwords and PINS
  • Network Account = username (usually first initial + lastname) used for logging on to computers, Intranet, Blackboard, E-mail, etc)
  • My.CU ID = Also called a G Number, is unique 9 digit student ID number assigned to each student and used as a username for logging into the My.CU site
  • My.CU PIN = used by students to log into My.CU Site for online registration, billing summary, class schedules, etc…
  • Registration (Alternate) My.CU PIN = Given by advisors and used by students to add or drop classes online from within the MY.CU site, and after they login with their G Number and MY.CU PIN.
When do I use my network username and when do I use my Gnumber to login?

Use your network username and password you choose during account creation to login to:

  • Intranet
  • Campus computers
  • Blackboard
  • Email

Use you CU ID (GNumber) and 6 digit PIN to login to:

  • My.CU

I can’t login to the intranet; I don’t know my password or network username

If you have not created your network account, you will not be able to login to the university network (intranet), email, or Blackboard.

Watch a short video that takes you through your network account creation - step by step!

Only students who are qualified can create their network account. Go here to see if you are qualified to activate your network account.

I already created my network account, but I forgot my password.

Please try all your most common passwords. 90% of the time we help with passwords, people will be able to access their account when they try 3 or four of their most common passwords.

If you still can’t login, you can look up and reset your password if you forget it at the MyProfile site.

I can’t remember how to login to my.CU

Go to My.CU and enter your gnumber and PIN.

Visit the MyProfile site where there is a My.CU Pin lookup tool.

 

My PIN has been disabled in My.CU
For security, if you try to log in unsuccessfully multiple times to My.CU, your PIN will be locked. You must send an email to support@cu-portland.edu and ask for your PIN to be unlocked. It usually takes about 24 hours. You will normally be sent an email when it has been reset.
When I login to Blackboard it says: You have not been found in the database.

This message is displayed if you are not loaded into any Blackboard courses. Not every course at CU has a Blackboard component. Check with your instructor to be sure the course you are looking for in Blackboard actually has a Blackboard component before contacting support.

If you are sure your course has a Blackboard component, then your Professor may not want you to gain access yet. If your course is not fully online, then your professor chooses the day you get access to your Blackboard. If you want to know the date your professor set for you to gain access to Blackboard or IF your course even uses Blackboard, Please view the Blackboard master course list ..

My instructor told me to go to Blackboard but I don’t see the course in Blackboard.

If you are taking a fully online course then you will be automatically uploaded into the Blackboard class the friday* before the course begins. If you are registered for an online course, and you have checked the course start date at the registrar site and the class does not appear in your Blackboard course list by the start date, Please view the Blackboard master course list to see if your course has a Blackboard component and request to be added using the "Add Me" form found there..

*Sometimes the Instructor asks for students to be uploaded earlier or the day the class begins. Ask your Professor for more information.

For self service, use the add student to Blackboard form here : Add to Blackboard

You will need the following information:

  • your full name
  • network username
  • course number (ie REL 141)
  • course name (ie Faith for the Future)
  • Instructor name

I login to Blackboard and my course appears to be blank, or empty, or the links don't work.

If you can login and see the link to your course in Blackboard Courses area, but when you go into your course, their is not any content, then Please contact your instructor. The instructor puts in all the content.
 
I graduated, or I am not taking class and don’t have a login so I can’t lookup my My.CU PIN
Use the MyProfile site to look up My.CU PIN
I logged in to My.CU but now it says my PIN has expired

The first time you go into My.Cu, or if we have reset your PIN, you will be asked to change it.

Put your current PIN in and then chose a new PIN. It must be at least six numbers or letters or a combination (best).

I cannot login to my Web Mail online

Find the link to check student email on the Intranet main page.

Your network username is also the first part of your E-mail address.

Add your network username to @mail2.cu-portland.edu to get your email address. Such as jdoe@mail2.cu-portland.edu

To check your Concordia email online, you must put ntdom\ before your username in the username field when you are prompted to login

Make sure you are using a backslash \ and not a forward slash /

\ = good - email login works
/ = bad - email login fails

The backslash key is usually found up near the backspace key on most keyboards.