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Guide to Services

Who May Borrow

Borrowing Policy

Loan Periods

Renewing Loans

Photocopier

Holds

Course Reserves

Group Study Rooms

Overdue/Lost Materials

Laptops

Use of Community Computers

Remote Reference

Remote Database Access

Interlibrary Loan

Mailing and Faxing of Materials

Who May Borrow

Individuals who qualify for library access privileges include:

  • Concordia University faculty, students, and staff
  • Concordia University alumni
  • Emeritus Concordia University faculty
  • Concordia University staff retirees
  • Members of the community
  • Certain other individuals or groups as determined by the University Librarian

Borrowing Policy

The goal of the Concordia University Libraries' Circulation Policy is to establish an equitable method through which materials are made available for library users.  All borrowing privileges are extended at the discretion of the Library’s staff.  Concordia University faculty, staff, and students should use their valid University ID Card when borrowing materials.  Others, as outlined above, may obtain a library card by completing the Community Library Card Application Form and present it, along with a photo ID that includes a current address on it at the Service Desk. This Concordia Library Card can only be used by the person to whom it was issued.  Materials borrowed from the Library are the responsibility of the person to whom the Concordia Library Card was issued.

Borrowing privileges will be suspended if more than $55.00 is due on your account, or at the discretion of the Access Services Manager.

Loan Periods

The standard book loan period is 4 weeks.  The standard DVD loan period is 7 days.  Inquire at the Service Desk regarding the loan periods for other media and materials.

Renewing Loans

There are three ways to renew materials checked from the Concordia University Libraries:

  1. Online - through the My Library Account link 
  2. By Phone – call the Service Desk at 503.280.8507
  3. By email library@cu-portland.edu .  Renewal requests are not considered renewed until the borrower is notified of the new “due date” by return email.

Photocopier

A photocopier is available for use at 10 cents per copy. Color copies are 50 cents per page.

Holds

If you want an item that is already checked out by someone else, you may request to be notified when it is returned by placing a “hold” on it through the catalog .  Once the item you want is displayed, click on the "request" button and fill in the appropriate information.  When the requested book has been returned, you will receive an email to let you know the book is ready to be picked up at the Service Desk in the library.

Course Reserves

Materials that are in high demand may be placed “on reserve” by an instructor. To locate materials placed on reserve by an instructor, consult the catalog .  Reserve material generally checks out for two-hour increments. Most reserve items may not be taken out of the library while being used.

Group Study Rooms

There are 10 Group Study Rooms in the FWJ Sylwester Library.  They may be reserved online on a first-come, first-served basis.  Rooms may be reserved in one-hour increments for a two-hour maximum period.  Groups may continue to reserve a room past the two-hour limit as long as no other groups have reserved the room. Failure to personally occupy the room within 10 minutes of the beginning of the reserved time forfeits the entire reservation period.  Leaving “stuff” in the room does not constitute occupying it.  The room must remain accessible at all times (don’t block the door).

Overdue/Lost Materials

The date an item is due is given at checkout. Too many overdue items will result in a “block” being placed on your account and prevent additional borrowing.  The University Libraries do not charge daily overdue fines.  The day after an item is due, a notice is sent to you.  Five days later, a second notice is sent. Once an item is 30 days overdue, it is presumed lost, a final notice is sent, and your account will be billed for the cost of replacing the material plus a $15 billing fee for each item.  If the lost item is returned within 30 days of being billed, the replacement cost may be waived. The billing fee is non-refundable. 60 days after the original due date, if the item is still unresolved, charges are transferred to your CU student account and are totally non-reversible.   The Library considers any notice sent to you through the Information Office, U.S. mail, or email to have been delivered. It is the responsibility of the borrower to keep the library informed of any address or email changes.

Concordia Students will not receive transcripts or be cleared for graduation until all library materials have been returned or charges have been paid.

Laptops

Laptops are available at the Service Desk for checkout by currently enrolled students and part-time faculty. A Laptop Loan Agreement form must be signed each semester. Laptops may be checked out for 2 hour periods with 2 hour renewals. Renewals are not possible if all laptops are checked out at the same time. A $25 fine is charged to a patron’s library account for each hour that the laptop is overdue. All laptops must remain inside the GRW Library and Learning Center building at all times.

Use of Community Computers

Concordia University Libraries public access computers are available for research and educational purposes.  Members of local communities may use the computers for research and educational purposes, although preference may be given to Concordia students, faculty and staff.  All users of the public access computers in the Concordia University Libraries should comply with the following conditions:

  • The Libraries’ public access computers are intended for research use.
  • Libraries’ computers may not be used to view or transmit any indecent or obscene materials.
  • The Libraries reserve the right to restrict access to, and/or impose time limitations on the use of public access computers.
  • The Libraries prohibit unauthorized installation of any software on public access computers.
  • The Libraries reserve the right to limit the quantity of printing done at the public access computers.
  • The Libraries prohibit modification or destruction of Library hardware, software or data including display and desktop configurations.
  • The Libraries prohibit unauthorized access to computing resources or accounts, or attempted evasion of system and network security measures.
  • The Libraries are not responsible for damage, direct or indirect, arising from the use of its computer and network facilities.
  • The use of Libraries’ computers is restricted to users 16 years or older (a valid library card ID must be presented at the Circulation Desk).
  • Individuals under the age of 16 will be allowed to use the computers if a parent or legal guardian signs a document at the Circulation Desk stating that they are ok with their child using Library computers and that they agree that the child must follow all computer usage rules or risk losing those privileges.
  • All community users must have a community library card to use the computers. They must present this photo ID card to the Circulation Desk before using the computers. Staff will hold onto the card and then return it when the individual is done at the computer. Those who lose computer privileges will forfeit their community library card.
  • The Libraries prohibit use of computers for playing games, online gambling, and income-generating activities (using computers for business).
  • The Libraries prohibit violation of state or federal law, including copyright laws and software licensing agreements.
  • Libraries staff reserve the right to monitor the use of public access computers and may contact Campus Security to report non-compliance with the Libraries’ Acceptable Use Policy.

Remote Reference

Telephone and email reference services are available during regular business hours (Pacific Standard Time):

Monday through Friday; 9:00 am – 6:00 pm

Call the University Libraries’ main telephone number (503.280.8507) and you will be transferred to an available librarian to assist with your research request.  If the librarian is not available immediately, you may leave a voicemail message.  You may also contact a librarian

Chat reference is available 24/7. 

Remote Database Access

The Concordia University Libraries provide remote access to research databases through the Universities’ private Intranet.  When you access the Libraries’ databases from off-campus or the campus wireless network, you will be prompted to enter your Concordia user name and password.  Questions about your Concordia network user name and/or password should be directed to the Technology Service Center (503.493.6300 or support@cu-portland.edu).  This service is available to current faculty and staff of Concordia University and currently registered students.

 

 Interlibrary Loan

 

You can request items that are not in the Library Catalog by using one of the following online Interlibrary Loan request forms:

Journal Articles

Books/Other 

This service is available to current faculty and staff of Concordia University and currently registered students.

Mailing and Faxing of Materials:

At your request, materials will be shipped to an address you designate (home or office, for example).  The Library will cover the cost of shipping the materials to you; you must cover the cost of return shipping.  Copies of documents will be emailed to an email address you specify. This service is available to current faculty and staff of Concordia University and currently registered students.